The availability of the customer and technical support that a cloud hosting company offers can tell you a lot for the services they offer as well. When you are allowed to use just e-mail messages and / or tickets, you have most probably discovered some reseller and not the actual hosting supplier. If this is the case, you'll probably have to wait for a few days in order to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real website hosting company for additional assistance. When the provider offers different options for communication with short response time which are available at any moment, they're most likely the top provider, not a reseller. So you'll benefit from timely assistance and high quality support because they will have instant access to the servers where your account will be created. Regardless of the issue - technical or sales, it's always much better to have the option to get in touch with your web hosting company right away by using your favourite method of communication.

24/7 Customer Support in Cloud Hosting

We offer 24/7 billing, customer and technical support for all of our Linux cloud hosting. Even if you are not our customer yet and you have questions, we will assist you in a timely manner and provide the necessary info, to give you a choice to make the best decision when you get a new hosting account. We are available twenty-four seven, including holidays and weekends, and we offer numerous means of communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we now have several telephone numbers all over the world, so you are able to call the one which is closer to you. The max response time for your e-mail messages and the tickets is one hour. The actual response time is around 15-20 minutes, which means that you can forget about waiting for a few days to receive support for some task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

All of the semi-dedicated hosting packages that we supply come with 24/7 customer and tech support, therefore no matter what issue you have, you're able to get in touch with us and we'll assist you without delay. The guaranteed response time for each email or support ticket that you open through your Hepsia hosting Control Panel is only 1 hour; usually the reply time rarely is more than twenty minutes. Furthermore, we offer phone support with multiple local numbers worldwide and a live chat, which means that you'll be able to get in touch with us and receive additional information about our solutions even if you do not have an account yet. We're able to help you with any kind of question or an issue you may have - payment methods, plan specs, email configuration, website hosting account settings, etcetera. If you employ our services, you will not ever have an issue where you should wait for a few days to get a problem solved like you will need to do with a lot of other companies.

24/7 Customer Support in VPS Web Hosting

Each and every virtual private server package that we offer includes 24/7 customer and technical support, so in case you encounter any problem with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you'll be able to contact us at any time, even holidays and weekends. For your benefit, we provide different ways of communication - phone support with several local numbers globally, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems because it is easier to track what's going on. The maximum warranted reply time for all of the emails and tickets is sixty minutes, yet it rarely takes that long to get help. When you obtain the Managed Services upgrade that we offer, our admins can also help you with any third-party software matters.

24/7 Customer Support in Dedicated Servers Hosting

If you aquire a dedicated server from our company, you can get in touch with us at any time using different channels and the max time that you will have to wait for a reply is up to 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it's a holiday or a weekend and we will help you with anything related to the apps which are pre-installed on the server. To contact us about a tech matter, you're able to open a support ticket via the Help section of your billing Control Panel or you could send us an email. In case you have any kind of common questions or you would like to learn more about our hosting solutions before you order, you may also use our live chat or you can call one of the local numbers that we have in different countries around the world. In case you need support for third-party software that you are unable to set up or run effectively, you'll be able to add the Managed Services upgrade to your package and our system administrators will assist you.