There are a number of ways to contact the hosting company whose services you are using, but the one that you will invariably find no matter which company you opt for is a ticketing system. This is the least complicated means of correspondence for several reasons. In the event that no client care team member is free at the moment and they are all occupied, a phone call may not be responded to, but a ticket will invariably be received. Additionally, you can copy & paste extensive bits of info without the need to worry about typing mistakes, and if a particular issue requires more time to be sorted out or a number of responses have to be exchanged, all the information will be in one and the same location, so each party can always see the comments added by the other one. The disadvantage of using tickets to contact your web hosting provider is that they’re often separate from the hosting platform, which suggests that if you need to supply info or to adhere to instructions, you will need to use no less than two separate accounts and this number may grow if you wish to manage a handful of domain names. Also, lots of web hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while waiting for a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our Linux cloud hosting isn’t separate from the web hosting account. It’s part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it at any moment with just several mouse clicks, without having to sign out of your hosting account. The ticketing system offers a quick-search box, so you can find virtually any ticket that you’ve already posted, if you need it. Moreover, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to handle a given issue before you actually open a ticket. The ticket response time is maximum 60 minutes, which implies that you can obtain swift assistance at any moment and in case our technical support team advises you to do something inside your account, you can do it immediately without signing out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we are using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting packages, so you won’t need some other platform to touch base with our customer care team – you can do that on the spot the moment you confront a complication. Opening a new ticket takes a couple of mouse clicks and finding an older one is just as easy. Using our clever search filter, you can swiftly find any ticket that you have already sent. You can post a ticket whenever you like since our technical support team members are available to you 24/7 and respond in less than an hour, although it rarely takes this much to receive a reply. With Hepsia, you’ll have everything in one place and you can forget about the need to log in and out of two or more platforms to resolve a simple issue.