Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our Linux cloud hosting isn’t separate from the web hosting account. It’s part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to visit it at any moment with just several mouse clicks, without having to sign out of your hosting account. The ticketing system offers a quick-search box, so you can find virtually any ticket that you’ve already posted, if you need it. Moreover, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to handle a given issue before you actually open a ticket. The ticket response time is maximum 60 minutes, which implies that you can obtain swift assistance at any moment and in case our technical support team advises you to do something inside your account, you can do it immediately without signing out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting packages, so you won’t need some other platform to touch base with our customer care team – you can do that on the spot the moment you confront a complication. Opening a new ticket takes a couple of mouse clicks and finding an older one is just as easy. Using our clever search filter, you can swiftly find any ticket that you have already sent. You can post a ticket whenever you like since our technical support team members are available to you 24/7 and respond in less than an hour, although it rarely takes this much to receive a reply. With Hepsia, you’ll have everything in one place and you can forget about the need to log in and out of two or more platforms to resolve a simple issue.