A live chat is one of the many methods of communication offered by some website hosting companies as a part of their support service. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is quicker than a support ticket and it'll make it much less likely to misspell or misunderstand a word as compared to a telephone call with an agent. Furthermore, if the issue that you have needs some time to be examined and taken care of, you'll be able to do something different in the meantime rather than just waiting, like you'd have to do when you call. Also, you can use a live chat assistance service without spending a dime as long as you have web access even when your hosting supplier is located in another country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Hosting

In addition to the telephone and ticket support, we offer live chat support as well. You're able to get in touch with us every day, including holidays and weekends, and we will give you more details about the Linux cloud hosting that we supply if you are not a customer yet, or about common and billing questions when you already have an account. Though for solely technical issues you'll need to open a ticket to our tech assistance team, as such issues will require more time to be resolved, you may still contact us through our live chat for some technical information. For example, we are able to help you set up an email address in your e-mail client or troubleshoot a variety of problems, saving you a lot of time. Even if our phone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we offer with all our semi-dedicated hosting packages, you can get the the right answers for any questions you may have or have lots of issues resolved right away. The service is accessible every day, thus you will be able to contact a representative even on holidays and weekends. In the event that you are not sure which plan is better for your web sites or if our leading-edge cloud hosting platform covers some system requirements, you can join the live chat prior to purchasing anything. In case you are a present customer, you are able to get more info about billing issues, account settings along with a variety of common technical issues you may encounter, let's say in case you are unable to install an e-mail account in a client on your computer system. Our live chat will save you time and effort regardless where you are or when you contact us.