If you ever have any inquiries connected to the hosting service or if you encounter a problem with your sites, you’ll have to contact the web hosting company’s customer support team. It may not make a difference how fast they will answer if you’ve got a question of a general nature, but an issue such as an ill-implemented software application update, for example, may result in your site becoming broken or unavailable on the Internet. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be inoperational. If you offer services or goods online, any outage will destructively influence your site and you can lose current or potential clients. Lots of hosting providers, especially resellers, handle trouble tickets and emails within 24 hours, but in the online realm that is way too long, since clients will rarely revisit a website that is not working correctly over lengthy stretches of time.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reaction time for any ticket that you open or any email that you write is just sixty minutes, even if you contact us on weekends and national holidays. Whatever the essence of your issue or inquiry may be, we will lend you a helping hand instantly and will give you the required information to fix any problem with your sites. The actual reply time usually does not exceed 15-20 minutes, which is why you can just forget about waiting around for hours and hours to get an issue fixed or even worse – waiting around one whole day only to receive a response that more information is necessary while nothing is solved. We will offer you assistance in no time solely because we understand just how costly time can be in the dynamic Internet sphere. The one-hour reply guarantee applies to any technical or billing question that you may have with regards to our Linux cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you submit a helpdesk ticket via your web hosting Control Panel or write an email connected to your semi-dedicated server, you will have a response within maximum 60 minutes. You can get in touch with us whenever you like in regard to technical, billing or general issues and considering the fact that we’re on duty around the clock, you’ll invariably get assistance in no time. Based on the specific question or issue, we will provide you with more info, fix the predicament if it’s been caused by something that is within our reach or tell you what to do on your end in case you need to change a particular setting for a web app that we do not have access to. You can just forget about waiting around for an entire day for every answer. As a matter of fact, in most cases we answer tickets and emails within 20-25 minutes max.