Phone Support in Cloud Hosting
We believe that being able to talk with a live consultant is very important, for that reason we have 3 support lines around the globe (USA, UK and Australia) and you can contact us on the phone for 14 hours a day. If you consider acquiring one of our Linux cloud hosting, for instance, you'll be able to give us a call and find out more about our services before you order to be sure that we meet all of the system requirements for your web sites. Following the order, you can call us about any kind of sales or billing troubles you may experience, or receive any general or basic tech info that you need. We've aimed to find the perfect balance between phone and ticket support, so for entirely technical matters you'll have to use our ticketing system, that will make it easier to follow the communication as well as any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs daily as part of the support services for each semi-dedicated server plan that we provide. Considering that some issues are more difficult and time-consuming, you will need to open a support ticket if you experience such a problem, but for all the general, billing or small-scale technical issues you can always phone us and we will help you right away in order to save you the time you will have to spend on opening a ticket. Even if you don't have an account yet, you are able to find out whether you can host your websites on our advanced cloud platform or you will be able to get any other general information about our semi-dedicated solutions. We have local phone numbers in the U.S.A., the UK and Australia along with an international number, so you will be able to call the one that is nearer to your location.