Client Support Channels
A Sixty–Minute Response Guarantee
We provide a sixty–minute response warranty for every trouble ticket or email that you send to our customer service staff. We’ll swiftly reply to all the general queries and forward right away the case to our server administrators if further assistance is needed. If you order our Optional Managed Services package, we’ll carry out any of the included services at a time that has been agreed upon upfront.
An Exceptional Customer Service
We’ll be online for you 24/7 to answer any queries that you may have with regard to our Website Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need assistance with server admin tasks, you can have a look at our Optional Managed Services package, which includes data backup disk storage space, weekly OS updates, server monitoring and restarting services, as well as troubleshooting and installation services
An Intuitive Help Section
We have equipped the Website Control Panel with a circumstantial knowledge base, which features exhaustive explanations of all its features and functions. Plus, we have made detailed video tutorials that will further teach you how to perform a given action or troubleshoot a typically experienced issue. The instructional articles and the video tutorials are easily accessible from every section of the Website Control Panel through the Help and Videos buttons in the upper right corner.