Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Resolution Guarantee

  • Our group of techs will do their best to answer to your assistance needs in about 1 hour. If, however, the situation you have come across calls for the assistance of our Admin =Department,= we’ll forward the ticket to the administrator on shift and will post a comment to inform you.

  • Top quality support service

  • Qualified Customer Support Service

  • We give you 24x7 tech assistance through a ultra–fast ticketing application built into your Control Panel. You’ll be able to email us at any time about any of the programs that come pre–installed on the virtual server, including the selected OS, the server admin panel and our custom created Website Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • In the Website Control Panel that is provided for free along with your virtual server, you can easily find a useful Help section, which incorporates all you should be informed on when monitoring your websites and software packages. We have added a wide array of how–to articles and video tutorials that illustrate the standard site management responsibilities in an easy–to–understand form.